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3 stars overall - Ordered 4 pre-rolled joints... (-1) for a somewhat limited selection of pre-rolled, heavy sativa or indica selections. Only 5 choices, one was out of stock, and only one of those was above 20% THC (DOC strain @ 21.23%) and... (-1) for freshness. They were 2-3 month old joints, except for the DOC strain. I don't care if it's in a somewhat sealed plastic tube. Bud dries and the quality lessens. Rotate the product so you offer the freshest, highest quality for the right price. @ $10-13 a joint, in a recreationally legal state, I think people want the highest quality bud available. The staff, however, was very inviting and kind. Being so close to Christmas, the place was a madhouse but they took care of everyone in a timely manner. I will be back before I leave from my vacation and hope to give some more products a try.
a month ago
Have you heard the expression "the customer is always right"? The staff here hasn't. Rude customer service, no knowledge about the product, overpriced products and poor selection. The place is beautiful. That is the only positive thing I got to say about the place.
2 months ago
This place is great easy to walk to and knowledgeable staff I have to say they had some of the best a little pricey but what can you expect when you're from 2000 miles away
2 months ago
UPDATE 5 stars for customer service per the new general manager David. He personally gave me a call regarding the below issue and offered a solution that works for all, and will work on improving customer service in the stores. Thank you! I bought 2 Dosist brand disposable pens, one for me, one for a gift last week. Comes with 50 hits. The instructions on the picture. Moderate user 2 hits per hour. I tried one, waited 10 min, didn’t feel it. Another hit, waited and nothing. I hit it 8 more times and nothing. I payed 49 dollars for each. Came to the store, they wont receive the product unless it’s defective. I believe that the product is defective, maybe a bad batch?, it was delivering the hit but there is no cannabis effect. Before coming to the store I contacted Dosist, they said “Our dispensary partner should honor a replacement/refund if you are having battery issues or you’ve purchased the pen within 2 weeks and used less than 25% of the formulation” the apothecarium didn’t honor it, they didnt even want to receive the other one that was unopened. They said the rules are only returns if it’s not working and that it’s my problem if I am not getting the desired effects. Come on! This is a premium dispensary and a premium product, what the hell. Also not very welcoming attitude from the staff. Very disappointing product and dispensary, very expensive, does not keep up with the customer service. My friends and family won’t buy never again in this place. We’ll see what Dosist says about it.
2 months ago
Apothocareless only stands behind their products if you are a member. Purchasing as a guest is risky as they refuse to exchange inoperable cartridges. They wouldn't even test it because I bought it as a guest. Now I'm out the cash and my medicine. I have also been in numerous times to find their inventory lacking top shelf medicine. Thanks Apothecarium-Marina, you have given me a reason to get my medicine delivered by someone who cares about their guests as much as their members. I will definitely let my hotel guests know what dispensary not to purchase from.
4 months ago

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