Staff is great, that's not where the problem lies. Or perhaps it is because they don't know, or haven't tried what a good product actually is? BUT regardless, this is not the first time the product has disappointed me to such an extreme at this location. The Tailgaters Cone which is supposed to be equivalent to the Cavi-cone, was unsatisfactory to say the very least. It was incredibly dark, black even. Not sticky, no crystals, hardly a smell, stems for days, so dry, flakey and no potency. Not worth more then $10, and it's definitely worth the extra money for a better product! I was told that the Tailgaters cone was the same as the Cavi-cone, but cheaper. Cheaper in more ways then one, and I found out why! The first time I got crappy product, benefit of the doubt... Next time, maybe I was unlucky. But third time in a row and its gets old. I've been to other places with less product and still have a better result. Not to disrespect, but most things recommended haven't been great. When I pick my own, by looking at it, and the label I have more luck.