I bought a Blaze concentrate cartridge. It leaked out of the top. I never had this problem with other cartridges. They told me I could not lay them down, they had to be stored vertically at even temperature. The person helping me said to clean it with alcohol. The manager asked me to try to clean it, come back if the are more problems. I cleaned it. Despite losing quite a bit of concentrate, it worked and I used it for another day.
Then concentrate began seeping up the air chamber. Now it makes the mouth piece sticky and burns my throats and lungs to vape. I go back to the shop.
Woman at the desk clearly sees the quarter gram remaining and does not want to refund anything. An owner/manager comes in and tells me all the things that you cannot do with these cartridges. He grabs another vape pen that burns hotter. Now the cartridge will hit but it still has concentrate in the air chamber and burns.
Some of this may be user error on my part. I saw nothing in the instructions that says you cannot lay them down or that concentrate should seep up the air chamber. I was not asking for free weed. I explained to them that there should be a reasonable expectation that their products work.
They offered no refund or compensation. I walked out.
What I would have done in their shoes is offer to replace the gram cartridge with another new one; or even a half gram cartridge because I used part of it. If there were any problems, then we should talk about upgrading the pen.
I own up to my end of things. However, I felt I was calm and reasonable. I wish they made some effort. With so many dispensaries around, I wanted to support my neighborhood joint. Lucky for me there are several in my neighborhood, because I will not be going back.