1st couple times my husband went and the product quality was very good. The last time we went in he got a bag of mostly shake and with seeds in it. He's disabled and has limited ways to get to the store. Today he went there and told them about the terrible quality of the last bit he bought. They wouldn't do anything to rectify the problem. My husband walked out and we went to THC(today's herbal choice). We won't be going back to Shango again. They are too expensive and from our experience don't care about customer satisfaction. THC....kudos! Excellent customer service and great quality for less.