This was my "go to" place. I got some extra dry bud that when grinded turned to powder. I tried to take it back and exchange it, weight for weight, straight across. I didn't want anything different and I wasn't trying to "get over" on anybody. The Budtender told me he could only exchange for dollar amount and that the buds I bought less than 4 days ago are all that dry. Ok, fine. So, I picked out some different bud and got way less. But he wouldn't exchange the powdered bud. He only took the bud I didn't grind so he could resale it to some other sucker. It's truly unfortunate since I do dearly enjoy their selection and daily deals. But, deals mean jack crap if your buying powder.