Surterra Wellness - Miami Beach

Terra arrived as promised, was very pleasant ! We enjoyed talking with her!

Thank you Juan/Leslie and other staff for you kind assistance for helping with using and understanding my new prescriptions.

What an experience..... the Miami Beach store continues to exceeds my expectations. My experience with dispensaries in general, is for the most part, "sale focused". I've yet to have that experience with Surterra. Still being new to the cannabis lifestyle, they take the time and patience to help me through understanding it all. The comfort and smiles (especially Leslie's. She's a sweet heart) really helps brighten my days. I leave with a sense of relief of finding medication that actually works and is making a difference in my life.

Product are top shelf quality. Life changing medicine. Cece is always on point. Cris the manager goes out of his way to accommodate patients.

The shop is beautiful, however they are just salespeople who want to push expensive sales and are willing to give false information to up their sales. We came for a prescription for my 77 year old husband who is ill with stage 4 cancer. I had want to buy the oils, but was advised the it would be safer to purchase the gel caps as I could contaminate the dropper by touching the inside of his mouth. The problem is the gel caps are very hard. They are difficult to swallow and cannot be pierced by a syringe. My husband cannot get the medicine he desperately needs They pushed the higher priced gels, even though they saw how frail my husband was. As they are a medical dispensary they should have know he would be unable to swallow such hard caps. When I called Surterra to explain the problem they did not want to help. I was told I would receive a call back from the manager. This never happened. They are completely heartless.