These guys advertise that they price match, but do not have any standard protocol to execute the policy that they advertise on their website. The first time I came in they price matched my products and I was not charged taxes because I have a medical marijuana card from the California department of public health. They explained that the person that helped me last time didn’t do it correctly because they were still supposed to charge tax. So they were trying to charge me 15 percent more than they had prior on the same exact product. But ya know prices change and I can get past that.
What I’m writing this review about is that was Lyannae had a very condescending tone when explaining all of this and talking about how the policy advertised on their website was a courtesy and saying she would no longer extend it to me simply because I didn’t understand why we were paying two different prices for the same product. The store needs to get their protocol straight first and foremost. Second you need to teach the people that work for you proper customer service. Any customer would be questioning paying two different prices and rather than striking an attitude you can simply get your manager to conclude the interaction. She tells me that if I can get the same product cheaper elsewhere then I should go elsewhere which kinda defeats the purpose of price match in the first place and simply is rude. So bottom line, don’t come here for price match, they don’t do it and they will act like you are inconveniencing them by asking for it.
4 months ago