The store experience is great, no complaints there. Delivery experience isn't very good.
Last night I scheduled a delivery, from 5-6pm through the website. The options were available in 1hour time blocks. 6:15pm and it wasn't here yet, and I had to leave at 6:30 for a concert. The gal who I contacted via phone said it wouldn't be here til closer til 7, so I had to cancel my order. The gal on the phone said it's a 2hr window, however on the website its by 1hr blocks. I replaced my order today, with a delivery time of 5-6pm. 4:50pm and the guy is at my house (and I'm obviously not home yet as I don't get home til 5, hence scheduling the delivery window starting then). My concerns are 1) can't see to deliver in the window selected online 2) phone person told me it's a 2hr delivery window, when online it's a one hour window that you can choose from.
a month ago