Purchased a preloaded cartridge comobo pen. Pen did not work immediately when I hopped in the Uber to leave. Pen was malfunctioning and un useable. Called store to see if they could have one of their deliver drivers deliver an exchange. They said Drivers could not handle exchanges. They did say that they could exchange the cartridge, if I came back to the store. Not really worth spending $50 in Uber’s (AGAIN) to exchange a $35 pen! I understand that there are rules and regs, as I am a Colorado resident. Also, I am well versed in ALL MMJ methods. Would have really helped the situation if they could make it right and drop off a new pen at my hotel. Good service in the store, but S.O.L. on my part. If you employ a delivery driver.....this should be a no brainer for a business that values Customer Service. Def NOT Colorado MMJ!
3 weeks ago